Accessibility Statement

Last Updated: 12/18/2025

Our Commitment to Accessibility

Ark Self Storage is committed to ensuring digital accessibility for people with disabilities. We continually work to improve the user experience for everyone and apply the relevant accessibility standards to ensure we provide equal access to all users.

Accessibility Standards

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. The guidelines have three levels of accessibility: A, AA, and AAA. We have chosen Level AA as our target standard.

Measures We Take

Ark Self Storage takes the following measures to ensure accessibility of our website:

• Include accessibility as part of our mission statement
• Provide clear and consistent navigation throughout the website
• Use descriptive alt text for images
• Ensure sufficient color contrast between text and backgrounds
• Design forms with clear labels and instructions
• Support keyboard navigation for users who cannot use a mouse
• Maintain a logical heading structure for screen reader users
• Provide text alternatives for non-text content

Compatibility with Browsers and Assistive Technology

Our website is designed to be compatible with the following assistive technologies:

• Screen readers (including JAWS, NVDA, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Keyboard-only navigation

The website is designed to be compatible with recent versions of major web browsers including Chrome, Firefox, Safari, and Edge.

Known Limitations

While we strive to ensure that all pages and content on our website are fully accessible, some content may not yet fully conform to WCAG 2.1 Level AA standards. We are actively working to identify and resolve accessibility issues as quickly as possible.

Specifically, we are aware of the following areas that may present challenges:

• Some older PDF documents may not be fully accessible
• Third-party content and tools integrated into our website may have varying levels of accessibility
• Some interactive maps may be difficult to navigate using assistive technology

Feedback and Contact Information

We welcome your feedback on the accessibility of the Ark Self Storage website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

• By Phone: Contact your nearest Ark Self Storage location
• Online: Visit our Contact Page to reach the appropriate location

We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to your accessibility concern, you may escalate your complaint by contacting our corporate office through our Contact Page. We take all accessibility concerns seriously and will work diligently to address any issues.

Continuous Improvement

Ark Self Storage is committed to ongoing accessibility improvements. We regularly review our website and services to identify and address accessibility issues. Our goal is to ensure that all customers, including those with disabilities, can easily access information about our self storage facilities and services across Georgia.